Booking terms

N8Go Travel (“N8Go”, “we”), a trading name of Incipio Holdings Limited (registered in England & Wales, Reg. No. 16817623), acts as a booking agent. When you book a flight, your contract for that flight is with the airline. When you book accommodation, your contract for that stay is with the accommodation provider. We make those bookings on your behalf and are not the supplier of the travel services themselves.

We do not sell packages or linked travel arrangements. Flights and accommodation presented together in an itinerary on our site are separate arrangements, priced separately, paid for separately and confirmed separately. Any combined figure shown across an itinerary is indicative only and is never charged as a single amount.

Each supplier’s own booking conditions apply to their part of your trip. We make those conditions available to you before you pay, and they are summarised on your confirmation.

Prices shown are those quoted by the supplier at the moment you search and can change until a booking is confirmed. We re-check the price with the supplier immediately before taking payment. If the supplier’s price has changed materially, we will tell you and ask you to confirm before proceeding.

A booking is confirmed only when the supplier issues a reference for it. If a supplier declines a booking after payment has been taken, we will notify you and arrange a refund of the amount charged for that booking.

A flat N8Go service fee applies to flight bookings, in addition to the airline fare: it covers the cost of searching, booking and supporting your flight across every airline we connect to. It does not apply to accommodation. The fee is a fixed amount set by us rather than a percentage of the fare, so it may change from time to time; whatever it is at the time of your booking is always shown as its own line in your price breakdown before you pay, never bundled into the fare or added afterwards. On qualifying Membership tiers, this fee is waived entirely: see our Membership terms for which tiers qualify.

You are responsible for ensuring that names given at booking match the travel documents you will present, and for holding any passports, visas and health documentation your journey requires.

A Travel Lock allows you to hold today’s price of a specific flight or accommodation for up to 30, 60 or 90 days by making a Travel Lock Payment. The amount, window and protection limit are determined for each trip and shown to you before you commit.

The Travel Lock Payment is made up of two parts:

• Booking Credit, which always belongs to you. It is deducted from your final balance if you proceed, or converts to Travel Wallet Credit if you do not.
• Price Lock Fee, a non-refundable charge for the price-hold service, monitoring and flexibility. It is earned when the lock is created and is not returned, whether or not you proceed.

A Travel Lock is not an unlimited guarantee. Each lock carries a Price Protection Limit. If the supplier’s price rises, we cover the increase up to that limit; if it rises beyond the limit, you pay only the difference above it. If the price falls, you pay the lower price.

A Travel Lock is a commercial commitment by us to honour the protected price; it does not reserve inventory with the supplier. It applies to one component of a trip: locking a flight does not hold the price of accommodation, and vice versa. If a supplier withdraws the specific product entirely, we will contact you and either offer the closest equivalent within your protection, or convert your Booking Credit to Travel Wallet Credit.

Travel Wallet Credit is an account balance held with us, equal to the Booking Credit portion of your Travel Lock Payment. Travel Wallet Credit:

• may be redeemed against any booking made through N8Go Travel;
• is applied automatically at checkout, using the balance expiring soonest first;
• is valid for 18 months from the date it is issued;
• cannot be exchanged for cash or refunded to a payment card;
• cannot be transferred or sold to another person or account;
• has no value outside the N8Go Travel platform.

Your current balance and the expiry date of each amount are shown in your account at all times. We will contact you before credit expires.

Nothing in this clause affects your statutory rights in respect of bookings actually made, or any right to a refund arising from our failure to provide a service you have paid for. Travel Wallet Credit and N8Go Points are covered fully by our Points & Travel Wallet policy, including how to redeem, transfer restrictions, and what happens if your account closes.

Where offered, an instalment plan allows the cost of a confirmed booking to be paid in scheduled monthly amounts. The booking is committed with the supplier once the final instalment has cleared. If an instalment fails and is not resolved, we may cancel the arrangement; any amounts already paid will be treated in accordance with the supplier’s cancellation terms.

An instalment plan is separate from a price lock and the two operate independently.

Changes and cancellations are governed by the terms of the supplier of the booking concerned, and are handled per booking. Cancelling accommodation does not cancel a flight, and cancelling a flight does not cancel accommodation.

Where a supplier issues a refund, we pass it on to the original payment method once received. Supplier processing times vary and are outside our control.

Payments are processed by Stripe. Card details are entered directly with Stripe and are never stored on N8Go systems. We store only a token allowing you to reuse a saved card.

Some accommodation is offered on a pay-at-property basis. Where this applies, it is stated clearly at checkout and on your confirmation: you pay N8Go a booking fee only, and the accommodation provider charges you directly for the room cost, at check-in. That direct charge is between you and the accommodation provider and is not processed or held by N8Go at any point.

Complaints about a travel service should be raised with the supplier of that service in the first instance, as they are the party you contracted with. We will help you do so and will act on your behalf where we can. Complaints about our own service can be sent to support@n8go.travel.

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction, save that if you are resident elsewhere in the UK you may bring proceedings in your own jurisdiction.